o333's Privacy Policy
Your personal information and financial details are completely safe with us — find out how o333 protects your privacy.
1. Introduction
o333 ("we", "our", "platform") takes your privacy seriously. This privacy policy explains what information we collect, how we use it, and how we keep it secure when you use o333's website, mobile app, and related services.
This privacy policy is an integral part of our Terms and Conditions. By continuing to use the platform, you are considered to have agreed to this policy. If you disagree with any part of this policy, please refrain from using our services.
We promise that your personal information will never be sold to third parties or used for any unauthorised purpose. Our privacy policy may be updated from time to time; for any changes, we will update the publication date on the platform.
2. What Information We Collect
The following categories of information are collected to provide services on the o333 platform:
Personal Identification Information
Full name, date of birth, mobile number, email address, and user ID provided at the time of registration.
Financial and Payment Information
Transaction history, bKash / Nagad / Rocket / Upay account numbers (encrypted), and deposit and withdrawal amounts.
Technical and Device Information
IP address, browser type and version, operating system, device ID, and login time and date.
Gaming Activity Information
Play history, bet amounts, win/loss records, preferred game categories, and total session duration.
Identity Verification Information (KYC)
A copy of your National ID (NID), passport, or driving licence, required for account verification.
Cookie and Tracking Information
Website browsing patterns, preferred pages, session cookies, and analytics data for performance analysis.
3. How We Use Your Information
3.1 Service Operation and Improvement
Your information is used to manage your account, process transactions, provide bonuses, and deliver customer support. Information is also analysed to make technical improvements to the platform and add new features.
3.2 Security and Fraud Prevention
Your information is reviewed to ensure account security, detect suspicious activity, and prevent money laundering (AML — Anti Money Laundering). This is done in your own interest.
3.3 Responsible Gaming
By analysing gaming activity data, we ensure that no user is engaging in problematic gambling behaviour. In such cases, necessary steps may be taken in accordance with our Responsible Gaming policy.
3.4 Communication and Promotions
We may contact you by email or app notification to inform you about new bonus offers, tournament updates, or important platform changes. You can opt out of promotional communications at any time.
3.5 Legal Compliance
Your information may be retained or disclosed as required to comply with applicable laws, regulations, or directives from regulatory authorities. Such disclosure is always limited to the minimum necessary and carried out within the scope of legal obligation.
4. How Your Information Is Kept Secure
o333 uses industry-standard technologies and processes to protect your information. The key pillars of security are as follows:
- SSL Encryption (256-bit): All data transmitted on the platform is protected by industry-standard SSL/TLS encryption, making it practically impossible for third parties to intercept.
- Secure Servers: Our servers are located in secure data centres and are under 24/7 monitoring.
- Two-Factor Authentication (2FA): An additional verification step is available at login, protecting your account from unauthorised access.
- Payment Information Encryption: All financial information is transmitted in encrypted form during transactions via bKash, Nagad, Rocket, and Upay.
- Strict Access Controls: Only authorised staff can access your information on a need-to-know basis.
- Regular Security Audits: Regular internal and external audits are conducted to identify security vulnerabilities on the platform.
5. Sharing Information with Third Parties
5.1 When We Do Not Share Information
o333 never sells, rents, or shares your personal information with third parties for marketing purposes. This is a fundamental commitment from us.
5.2 Sharing Information in Limited Circumstances
Information may be shared in the following limited circumstances:
- Payment Processors: Minimum necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions.
- Technology Partners: Technical information may be shared with technology providers for platform operations, but they are bound by strict confidentiality agreements.
- Legal Authorities: Information may be disclosed to law enforcement agencies pursuant to a court order or government directive.
- Fraud Investigations: Sharing information with relevant authorities may be necessary in the case of active fraud or illegal activity investigations.
6. Cookie Policy
6.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser that help the platform remember your preferences and improve the user experience. o333 uses the following types of cookies:
- Essential Cookies: These are necessary to maintain login sessions and ensure security.
- Functional Cookies: These remember your language preferences and other personalised settings.
- Analytics Cookies: These collect anonymous statistics to understand which pages are visited most.
6.2 Cookie Controls
You can accept or reject cookies by changing your browser settings. However, please note that disabling essential cookies may cause some features of the platform to not work correctly. Most modern browsers offer cookie management options — detailed instructions can be found in your browser's help section.
7. Data Retention Period
o333 does not retain your information for longer than necessary. The key principles of retention are as follows:
- Information for active accounts is retained for as long as the account remains open.
- Even after an account is closed or deleted, certain information may be retained for a defined period to meet legal and regulatory obligations.
- Transaction records are retained for the period required under financial regulations.
- Once the defined period has ended, information is permanently deleted or anonymised by secure means.
8. Your Rights and Controls
As a user of o333, you have the following rights over your own information:
Right to Access Information
You may request to know what information we are storing about you.
Right to Correct Information
You may request the correction of inaccurate or incomplete information.
Right to Delete Information
In certain circumstances, you may request the deletion of your information, subject to legal obligations.
Right to Object to Processing
You may object to the processing of your information for marketing purposes and opt out at any time.
To Exercise Your Rights
To exercise any of the above rights, please contact our support team. We generally respond to your request within 30 working days. For complex requests, the timeframe may be extended, but we will inform you in advance in such cases.
9. Privacy of Minors
o333 strictly does not provide services to anyone under the age of 21. We do not knowingly collect any information from minors. An age verification process is followed at the time of registration.
If we are informed that information from a minor has been collected, we will immediately close the relevant account and securely delete the collected information. If you have any information regarding this, please contact us at [email protected].
10. Changes to This Policy
We reserve the right to update this privacy policy at any time. For any significant changes, we will take the following steps:
- The "Last Updated" date at the top of the page will be changed.
- For important changes, a notification will be sent to the registered email address.
- Continued use of the platform after an update will be considered acceptance of the new policy.
We recommend that you periodically re-read this privacy policy so that you remain aware of the latest changes.
11. Contact Us
Any Questions About Privacy?
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our team is always ready to assist you.
[email protected]
24/7 live chat support in Bengali is available
We generally respond within 30 working days